Napier Bathrooms & Interiors

★★★★★

“After purchasing a new build property we decided to make a statement of the downstairs toilet and treated ourselves to a Japanese Toto and luxe tiles - Wow! Napier were recommended to us by friends and they were great. Very patient to our many questions, knowledgeable and didn’t try to upsell anything we didn’t need, flexible to work around dates we were available and the work was carried out quickly and cleanly (not something you often come across). We are very pleased with the result and proudly showing off to friends and family.”

★★★★★

“The installation of my ensuite by Napier Bathrooms was fraught with mistakes and I do not recommend this company. Their website states that “our bathrooms are built to last”. Given the number of issues that I have already encountered, I do not share this view. The first install of the tileable shower tray, carried out by Napier Renovations in March 2022, lasted only 2 months, before there was movement in the tiles and water leaking. The second attempt by their other fitters, TP Exclusive bathrooms, lasted 4 months before it failed, with water escaping and this time causing damage to the wall and floor in the adjacent room. The floor tiling lasted 5 months before two tiles started to lift. The subsequent repair lasted only a week before the new floor tile also had movement and had to be replaced again. A report from an independent Chartered Building Surveyor (RICS qualified) identified multiple defects with the bathroom installation. The inspection identified that the wall tiling was not suitably adhered, with “dot and dab” having been utilised. The report also confirmed that the shower tray had not been installed correctly and that there was no tanking / waterproofing applied to the plasterboard within the shower area. Napier Bathroom’s website refers to “expert installation by our own team of fully qualified installers”. No professional tiler would use dot & dab. In addition to the shower tray not being installed properly, I would not expect a bathroom fitter to plumb a shower valve wrong or leave a toilet with a juddering sound every time it is flushed. A competent fitter would not get studwork in the wrong place. A fitter taking reasonable care wouldn’t spill screed on the carpet in the adjacent room. A professional bathroom company would ensure that the correct size of material is specified, so that there is not a gap in the underfloor heating in the centre of the room. After the works had gone on over a year, I engaged another company to rectify the install. I recommend you avoid Napier Bathrooms and save yourself a very stressful fitting experience.”

★★★★★

“We needed a full flat design and refurbishment carried out. Napier Bathrooms & Interiors went above and beyond for us. We are delighted with the results. Project managed wonderfully by Johnny and his team. Highly recommended.”